We are sorry you are experiencing an issue with Tavara. So our team can help you quickly, please send us the following information at help@tavara.ai.
01Checklist to send
- Step-by-step description — what are you doing when the bug occurs? Describe the sequence in as much detail as possible.
- Context — what happened just before the issue appeared (update, network change, new conversation...)?
- Steps already tried — have you tried logging out/in, refreshing the page, or reinstalling the app?
- Environment — device used, operating system and version, browser (Chrome, Safari, Firefox...) and Tavara version.
- Screenshot or video — a screenshot or short recording greatly speeds up diagnosis.
Our support team responds within 24h, 7 days a week.